GuestCaddy™ operates AI concierge phone lines that answer questions about short-term rental properties. Callers reach a GuestCaddy™ concierge and may ask, during that call, for information to be sent to them by text message. All messages are sent by GuestCaddy™, under the GuestCaddy™ name, to people who have called a GuestCaddy™ line themselves. GuestCaddy™ does not send messages on behalf of any other business. This page describes exactly how it works.
There is one opt-in path, and it is verbal.
A caller dials a GuestCaddy™ concierge number. These numbers are posted inside the properties GuestCaddy™ serves, and one demonstration line is published on this website. Every call is placed by the caller. GuestCaddy™ never places outbound calls and never sends a text to anyone who has not called and asked for one.
If, during that call, the caller asks for something to be sent by text — for example an address, a link, or instructions — the concierge reads the following disclosure before sending anything:
"I can text that to you. GuestCaddy only sends messages you ask for, so you'll just get this one. Message and data rates may apply. You can reply HELP for help or STOP to stop receiving messages at any time. Our terms and privacy policy are at guestcaddy.com. Would you like me to send it?"
The caller must then answer yes. If the caller says no, does not answer clearly, or says anything other than an affirmative, no message is sent.
Consent is captured on each call. A caller who calls again on another day will hear the disclosure again before any further message is sent.
Because consent is given verbally on a phone call, there is no web form or checkbox to display. The following is a transcript of an actual call to a GuestCaddy™ concierge line, showing the disclosure being read and the caller consenting before any message was sent.
Caller: Can you give me a recommendation for a steakhouse in the area, and then text that to me?
Concierge: I can recommend Cork and Cow, an upscale steakhouse on Main Street, less than a mile away. They close at nine PM. To text that to you, I need to let you know first: GuestCaddy only sends messages you ask for, so you'll just get this one. Message and data rates may apply. You can reply HELP for help or STOP to stop receiving messages at any time. Our terms and privacy policy are at guestcaddy.com. Would you like me to send it?
Caller: Yes.
Concierge: I just need your phone number to text it to you. What's your number?
Caller: [number given]
Concierge: Let me confirm that back: [number read back]. Is that right?
Caller: That's right.
Concierge: I'll send that over.
No message is sent at any point before the caller answers yes. If the caller declines, changes the subject, or does not respond clearly, nothing is sent and the concierge continues with the call.
Only the specific information the caller asked for during the call. Typically an address, a phone number, a link to the property's guest portal, or short instructions relating to something at the property.
Example messages:
Here's the address you asked for: 123 Main Street, Franklin TN. — GuestCaddy concierge for Whiskey Hollow Ranch. Reply STOP to opt out.
The link you asked for: guestcaddy.com/stay/whiskey-hollow-ranch — GuestCaddy concierge. Reply STOP to opt out.
GuestCaddy™ does not send marketing or promotional messages of any kind, and does not send messages on behalf of any other business. We do not send appointment reminders, offers, newsletters, or notifications the guest did not request. We do not send messages to numbers collected from any source other than a guest asking during a call.
Message frequency varies and depends entirely on how many times a caller asks for information. Most callers receive no messages at all. Those who do typically receive one or two.
Message and data rates may apply, depending on the caller's mobile carrier and plan.
Reply HELP to any message for assistance, or email george@guestcaddy.com.
Reply STOP to any message to stop receiving messages. The opt-out takes effect immediately and no further messages will be sent to that number.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are used only to send the information requested. They are never sold, and mobile numbers and messaging consent are not shared with any third party. See our Privacy Policy and Terms of Service.